Privacy Policy
Last updated: August 2025
1. Introduction
Robustel (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our global website robustel.com (the “Site”) or interact with our services.
This policy applies to all visitors and users worldwide, regardless of location, and is intended to comply with applicable data protection laws, including but not limited to:
- People’s Republic of China Personal Information Protection Law (PIPL)
- General Data Protection Regulation (GDPR) (EU/EEA)
- California Consumer Privacy Act (CCPA) and related state laws in the U.S.
- Other relevant local data protection regulations
The governing body for this website is Robustel, Guangzhou, China.
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Information You Provide Directly
- Name, email address, phone number, job title, company name
- Account login details (if applicable)
- Any personal information you include in form submissions, support requests, or email communications
2.2 Information Collected Automatically
- IP address, browser type, operating system
- Device identifiers, cookie IDs, and tracking pixels
- Pages visited, time spent, and navigation paths
- Referring website or campaign source
2.3 Information from Third Parties
- Business contact details from trade shows, distributors, or marketing partners
- Lead data from authorized resellers or channel partners
3. How We Use Your Information
We use your personal information for purposes including:
- Providing and improving our products, services, and the Site
- Responding to inquiries, support requests, and feedback
- Sending you marketing communications (where permitted by law)
- Conducting market research and performance analytics
- Complying with legal obligations and enforcing agreements
- Protecting the security and integrity of our systems
4. Legal Basis for Processing (GDPR & PIPL Compliance)
Where required by law, we process personal data based on:
- Consent (e.g., newsletter subscriptions)
- Contract (to provide requested services or fulfill agreements)
- Legitimate interests (to operate, market, and improve our business)
- Legal obligations (to comply with laws or respond to lawful requests)
5. Sharing Your Information
We may share your information with:
- Affiliates and subsidiaries of Robustel
- Authorized distributors, resellers, and partners to fulfil business requests
- Service providers for hosting, analytics, marketing, and security
- Government or law enforcement authorities where required by applicable law
- Successors in case of merger, acquisition, or asset transfer
We do not sell personal data for monetary gain.
6. International Data Transfers
As a global business headquartered in Guangzhou, China, your personal data may be transferred to, stored, and processed in countries outside your place of residence. We take measures to ensure such transfers comply with applicable laws, including data transfer agreements, standard contractual clauses, or other recognized safeguards.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
8. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Provide core site functionality
- Analyze site usage and performance
- Personalize content and marketing
You can manage cookie preferences via your browser settings or our cookie consent tool. For more details, see our Cookie Policy.
9. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Withdraw consent to processing
- Object to processing based on legitimate interests
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us using the details in Section 12.
10. Security Measures
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
11. Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:
Robustel Limited
501, Building#2, 63 Yongan Road, Huangpu District,
Guangzhou, Guangdong, China
Email: dpo@robustel.com
Phone: +86 20 870 856 44
13. Changes to This Privacy Policy
We may update this policy from time to time. The “Last updated” date at the top indicates when changes were last made. Significant changes will be notified on our website or via email where legally required.