RCMS – Operations Console
The command center for routers, SIMs, and connected devices — see the estate, guide the work, prove control.
Operations Console gives you a user-centric command center for connected fleets: live mapping, rolling 30-day trends, structured provisioning and installation views, a tech support toolkit, packet capture for deep dives, global data caps to stop bill-shock, and an estate log that ties it all together.
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Operations Console – Every tool you never knew you needed
Operations Console: What it is and why it matters
Operations Console is the estate-level workspace inside RCMS. It brings mapping, 30-day trends for data use and uptime, and lifecycle views for provisioning, installation, and support into a single place. Techs get hands-on tools like device checks, logs, and packet capture for deep diagnosis. Leaders get a clear roll-up by customer, region, or program, plus an estate log that ties power events, link flaps, Ethernet changes, and configuration updates to time and place. It complements RobustLink’s day-to-day monitoring and change by adding the context and evidence you need to run a large fleet with confidence.
Check out our ‘Operations Console Quick Pitch’ video to learn more
The Operations Console Workflow
1. Dashboard
Your estate at a glance. See online status, data usage, uptime, and map views by customer or region, then jump from signal to action in a click.
2. Provisioning
Define the baseline once: firmware, apps, security, and network. Then apply it across models with documented changes and approvals. Every step is captured for audit.
3. Installation
Give field teams a clear checklist with live signals. Record assets, serials, photos, and location, then hand over to operations with clean, visible status.
4. Tech Support
Triage from one workspace. Run device checks, pull logs, and capture packets, then pivot to actions or CLI to resolve issues on first contact and cut MTTR.
5. Commercial
Track the numbers that drive cost and confidence. Watch data consumption by SIM and carrier, install velocity, and connectivity trends, and set caps to prevent bill shock.
6. Estate Log
One timeline for power, link, Ethernet, and configuration events across the fleet. Filter by site or customer and know what happened, when, and where so the right team moves first.
The Power of RCMS Doesn’t Stop Here
RobustLink is your command center, and RCMS is the platform around it. Explore modules that extend your reach, RobustVPN for secure remote access, Operations Console for estate-wide events, and Portal Manager for Wi-Fi Captive Portal control. See the full picture on the RCMS page and choose the pieces your team needs today.
Real-World Use Cases: How Operations Console Boosts Efficiency
Medical Kiosk Operations
A national healthcare provider rolled out self-service kiosks across clinics with a small team and little router expertise. Operations Console gave them a clear path from provisioning to installation to support, with a live map, 30-day trends, and simple checklists that non-specialists could follow. When issues appeared, Tech Support tools (device checks, logs, packet capture) let remote staff resolve them without waiting for a network engineer. Estate-wide data limits stopped bill shock before it started, and the Estate Log provided evidence for compliance reviews. The result was reliable kiosks, predictable rollouts, and no rush to hire niche IoT talent.
Security Providers
A physical security firm needed one place to see and manage the health of cameras, recorders, and routers spread across hundreds of premises. Operations Console delivered a single, full-screen view of sites by customer and region, with online status, data usage, and uptime trends that surfaced outliers instantly. From the same workspace, specialists could jump to diagnostics, capture traces, and close tickets with proof. Leadership gained clean reporting on service levels and cost drivers, while field teams focused on installs instead of chasing status.
Elevator Manufacturers & Installers
A global elevator maker wanted operations to track with their existing installation and maintenance schedule. Operations Console slotted straight into that flow: provisioning baselines established the “gold build,” installers validated each site with live signals and asset capture, and support used the Estate Log to explain events by time and location. Fleet-wide data views highlighted contracts that needed attention, and API exports (or scheduled reports) fed their service platform with the facts. Visibility improved, handoffs tightened, and maintenance windows stayed on plan.
Work with IoT Experts who Respect your Industry Knowledge
You know your industry best. We bring deep expertise in IoT device development and deployment, turning your goals into stable designs, repeatable profiles, and smooth rollouts. Together we build a long term partnership that supports scale, growth, and efficiency.